Author: Ian Misner
People like to tell you the name of the “flute episode” of Star Trek: The Next Generation
Did you know that if you call Star Trek The Next Generation’s 125th episode “the flute episode” you will always get corrected? The flute episode, or “Inner Light” as it’s actually called (by huge nerds who insist on being Very Serious About Things) is a fan-favorite episode of the series. But what is the flute…
My meeting agenda template for Obsidian
My meeting agenda template for Obsidian is fairly basic and follows a few simple rules for having good meetings: Obsidia provides a pleasant experience for taking notes on its own, but you can really unlock the value of the tool by building out a set of Obsidian templates. As a simple markdown editor, you need…
Personal knowledge management in Obsidian.md
Personal Knowledge Management (PKM) is just a fancy way of saying you should write more things down for the long-term. Obsidian.md and other tools like it help you collect your knowledge in a centralized place outside of your own head. I’ve tried dozens of apps and systems to help me get more done. I started…
Proposal: Intelligent Series Performance Analytics Dashboard
Efficient, skillful handling of customer service interactions is how a contact centre creates value. You can create more value by making it easy and intuitive for your administrative team to identify areas of improvement for your staff. Amtelco’s Intelligent Series comes pre-packaged with a basic reporting interface. You can export PDFs and spreadsheets based on…